This Returns and Exchanges Policy applies to all purchases made through the website Ibrav.com, the Ibrav mobile applications, and any other website or application that directs you to this Returns and Exchanges Policy (collectively, the “Site”). All Ibrav purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information.
Online purchases made through the Site are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.
All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).